This makes me so mad. I had a terminally ill relative in a nursing home and visited every day, often taking lunch since the food was horrid. One day I had made her favorite food, roast beef and noodles and decided to take her supper. She was asleep but her tray was left - corn chips in a sealed bag and horrible smelling fixings. The staff were all in their break room enjoying food they ordered in - but took time to let me know my relative needed hand fed as she was unable to feed herself. I stayed and fed the good food to her and reported the incident the next morning. Her room mate let me know she received better treatment after that.