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The Killing Season - Websleuths

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  1. #1
    Join Date
    Aug 2003
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    Northeast USA
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    Indian call staff quit over abuse on the line

    Indian call staff quit over abuse on the line
    http://observer.guardian.co.uk/inter...494871,00.html

    Abuse from British and American customers is driving increasing numbers of Indian call centre workers from their jobs, defeated by the strain of handling persistent rudeness.


    Irate customers was cited as one of the main industry stress factors in a recent survey of call centre staff and some organisations have begun employing psychiatrists and counsellors to help employees to cope...
    Making no mistakes is what establishes the certainty of victory, for it means conquering an enemy that is already defeated. -Sun Tzu

  2. #2
    Join Date
    Mar 2005
    Posts
    477
    Nothing upsets me more than having the phone ring while I'm bathing children or feeding them, I don't care what country the caller is in. But there is something especially irritating when the voice on the other end of the phone says in a really thick accent, "Hello, my name is Lisa Smith....". Just be honest and tell me your real name.

  3. #3
    Join Date
    Aug 2003
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    26,910
    I'm thinking (although I may be wrong) that these are incoming calls, not outgoing calls. I don't think there's a need to be that rude, but I agree that its gonna piss people off knowing that this was supposed to have been a job held by a US or UK citizen and its been outsourced.

  4. #4
    Join Date
    Aug 2003
    Location
    Northeast USA
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    554
    Quote Originally Posted by Jeana (DP)
    I don't think there's a need to be that rude, but I agree that its gonna piss people off knowing that this was supposed to have been a job held by a US or UK citizen and its been outsourced.
    Yeppp. Too bad this wasn't considered when "outsourcing" was presented to U.S. companies as a money-saving venture. LOL. This is going to cost plenty.
    Making no mistakes is what establishes the certainty of victory, for it means conquering an enemy that is already defeated. -Sun Tzu

  5. #5
    Join Date
    Aug 2003
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    26,910
    Quote Originally Posted by Hammerized
    Yeppp. Too bad this wasn't considered when "outsourcing" was presented to U.S. companies as a money-saving venture. LOL. This is going to cost plenty.

    In all honesty, it shouldn't have ever happened. I'm completely opposed to outsourcing this type of thing.

  6. #6
    Join Date
    Dec 2003
    Location
    Cajun Country, Louisiana
    Posts
    7,598
    Quote Originally Posted by Hammerized
    Indian call staff quit over abuse on the line
    http://observer.guardian.co.uk/inter...494871,00.html

    We had some trouble with our telephone and DSL service lately, so called the help line. The person on the other end had such a THICK accent that we could barely make out what they were trying to say. It was downright embarrassing having to ask 50 times in a five minute conversation "Excuse me, could you repeat that?" We finally had to break down and tell this person we could not understand them, and was someone available that had less of an accent. I was mortified having to ask this, and I felt so RUDE, but I truly could not understand enough of what was being said to solve my problem.

    We recently switched to the cable company for our internet access, solely because the technicians are Americans, and we can communicate with them. We are considering switching our telephone service to them also.

    Even Lowes, the home improvement store, seems to outsource their credit department.....we received a phone call wanting to offer us a special deal on our credit account with them, and had to pass because the person spoke English so poorly that we never could understand the fine details of the offer.

    I HATE "outsourcing."



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