Sent PM's May Not Be Going Through?

Satch · Dec 22, 2015

Hi All,

Thanks for everyone's help! I sent a PM to Tricia and Bessie last night on some case questions and it is not in my Sent items folder. Is anyone else having trouble with this feature? This is on a Windows 8.1 laptop with the latest version of Firefox.

Is there any instance where without unchecking anything that this would be a normal situation?

Regards,

Satch

bessie · Dec 22, 2015

I didn't receive a pm last night, Satch. Can you try sending again, please. Thanks.

Satch · Dec 22, 2015

bessie said:
I didn't receive a pm last night, Satch. Can you try sending again, please. Thanks.

Sent again,

And this time I got the receipt confirmation! Thank you!

Satch

billandrew · Apr 11, 2016

I have a similar issue. If I send a private message on WS through my web browser, the message doesn't show up in the Sent folder even though the message does get sent to the recipient. If I send a message through Tapatalk on my phone, it does show up in the Sent folder. It's a strange thing.

Sent PM's May Not Be Going Through?

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