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  1. #1
    Join Date
    Aug 2008
    New Orleans, LA

    2017.05.02 - Airlines execs apologize for stroller incident

    Tuesday, May 2, 2017, 1:03 PM

    WASHINGTON (AP) — The Latest on a House hearing on customer service at U.S. airlines (all times local):
    2 p.m.
    An American Airlines executive is apologizing for an incident in which a male flight attendant upset a female passenger to the point of tears, then got into a heated confrontation with a male passenger who tried to come to the woman's defense.

    Kerry Philipovitch, a senior vice president of American, said the incident was improperly handled and is being investigated. Video of the incident has circulated widely on social media. Philipovitch told Congress Tuesday that the airline "should have helped" the passenger handle the extra-wide stroller and put it away safely.

    The incident occurred April 21 on a flight from San Francisco to Dallas, two weeks after a passenger on a United Airlines flight was forcibly removed from a plane in Chicago.
    The House Transportation Committee is examining U.S. air travel in the wake of the two incidents and others.

    more at the link


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  2. #2
    Join Date
    Jan 2017

    2017.05.02 - Airlines execs apologize for stroller incident

    ALL those executives were on their knees today. As one congressman put it, "You know you're having a bad day when the group that's going to lecture you on customer satisfaction is the United States Congress".

    Sent from my iPhone using Tapatalk
    Last edited by policyoftruth501; 05-02-2017 at 11:42 PM.

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