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  1. #1
    Join Date
    Nov 2007
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    PA
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    399

    Google earth help

    Oh blaize, I need more help.
    I have a problem with downloading google earth , the problem is it lets me download it but it wolnt let me connect. I made sure I added it to my fire wall exceptions and it still doesnt work.

    Any help would be apprecated!!!!!!!!
    Joann thank you for showing me all the beautiful things in this world especially yourself!!!

  2. #2
    Join Date
    Apr 2004
    Posts
    14,796
    Shoot, I just had to do this the other day. OK, I am trying to remember but there was a drop down window that said something about an update and I clicked on it. This was after a friend told me about it and I had to search for awhile. I had it installed but this update has to happen before you use it again. I do know that it messed up my computer for a bit and then it was OK.

    I guess this really doesn't help so maybe someone with more tech savvy will come on and walk you through it. But, there is something new and that is why you are having a problem.

  3. #3
    Join Date
    Sep 2003
    Posts
    4,778
    If your computer is too old, Google Earth won't work. I had a 2001 Fujitsu, and it wouldn't work on that box.

  4. #4
    Join Date
    Nov 2007
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    Quote Originally Posted by Pepper View Post
    If your computer is too old, Google Earth won't work. I had a 2001 Fujitsu, and it wouldn't work on that box.

    The computer is a year old but that isnt saying how long it set on the shelf! So it maybe to old i'm not sure.
    Joann thank you for showing me all the beautiful things in this world especially yourself!!!

  5. #5
    Join Date
    Nov 2007
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    Quote Originally Posted by concernedperson View Post
    Shoot, I just had to do this the other day. OK, I am trying to remember but there was a drop down window that said something about an update and I clicked on it. This was after a friend told me about it and I had to search for awhile. I had it installed but this update has to happen before you use it again. I do know that it messed up my computer for a bit and then it was OK.

    I guess this really doesn't help so maybe someone with more tech savvy will come on and walk you through it. But, there is something new and that is why you are having a problem.
    I did see something about a updater I'llhave to check that out !
    Joann thank you for showing me all the beautiful things in this world especially yourself!!!

  6. #6
    Join Date
    Nov 2007
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    PA
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    I got this message cannot connect to server , any ideas

    Thanks for all the help!
    Joann thank you for showing me all the beautiful things in this world especially yourself!!!

  7. #7
    Join Date
    Apr 2004
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    14,796
    Quote Originally Posted by nappy2 View Post
    I got this message cannot connect to server , any ideas

    Thanks for all the help!
    I am pretty sure I got the same message but I continued on anyway. The browser for Google Earth is different than mine. However, it did finally load. I just went there and tried again and it was perfect but I had a hard time getting out or getting windows to close.

  8. #8
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    Nov 2007
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    I'm going to try that again, I always have problems downloading stuff.
    Joann thank you for showing me all the beautiful things in this world especially yourself!!!

  9. #9
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    Nov 2007
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    It still isnt working it displays a message that says there may be settings on my computer that is stopping it from working. But it wolnt tell me which settings.
    Joann thank you for showing me all the beautiful things in this world especially yourself!!!

  10. #10
    Join Date
    Jan 2005
    Posts
    1,332
    Hi Nappy, what's the exact message?

    Does it say it just can't connect or does it say it can't connect to activate your account?


  11. #11
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    Nov 2007
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    Quote Originally Posted by blaize View Post
    Hi Nappy, what's the exact message?

    Does it say it just can't connect or does it say it can't connect to activate your account?
    It says It cant connect to activate my account.
    Joann thank you for showing me all the beautiful things in this world especially yourself!!!

  12. #12
    Join Date
    Jan 2005
    Posts
    1,332

    Google Earth Server Test

    Hello again Nappy please follow the test & help instructions from Google Earth and let us know if they help.

    (Source)
    If you're a Microsoft Windows user, please visit the Google Earth Server Test using Internet Explorer, to see if your computer can contact our servers.

    If the test fails for any or all of the three servers:

    * Make sure that your firewall program isn't blocking these three servers over port 80. To learn how to unblock these three servers, please contact your IT administrator or your firewall manufacturer.

    * If you use a corporate proxy or VPN, contact your IT administrator to ensure that the proxy permits access on port 80 to the failed servers. Also, if Internet Explorer isn't your default web browser, your IT administrator must add your company's proxy information to Internet Explorer so that Google Earth can launch successfully.

    * Ensure that the option next to 'Work Offline,' in the Internet Explorer File menu, isn't selected.

    * If you have pop-up blockers, try disabling them before launching Google Earth.

    * If you're using a wireless router
    , try connecting directly to your router to see if this solves your connection problem.

    If the test is successful for all of the three servers:

    * Ensure that your firewall program isn't explicitly blocking Google Earth. If necessary, create an exception for Google Earth in the firewall. Learn how to create an exception in three of the more popular firewall programs.

    * Make sure that internet security software such as WebSense, Surf Control, Ghost Surf, or McAfee Privacy Service aren't interfering with Google Earth. Please contact the manufacturers of these and other security software to ensure that Google Earth isn't blocked.

    * Try uninstalling and re-installing Google Earth. You may need to download the program again.

    * Delete your cache.

    * Ensure that your anti-virus program isn't categorizing Google Earth as malicious software. Please contact your anti-virus software manufacturer for instructions on how to unblock Google Earth.

  13. #13
    Join Date
    Apr 2004
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    14,796
    I sure hope you can get it to load as this resource has been absolutely remarkable in my searches for missing people.

  14. #14
    Join Date
    Nov 2007
    Location
    PA
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    Well I did the tests and it said all three comunicating .

    I checked my fire wall and added Goggle earth.

    and it still isnt working .
    Joann thank you for showing me all the beautiful things in this world especially yourself!!!

  15. #15
    Join Date
    Jan 2005
    Posts
    1,332
    Ok Nappy, you've added Google earth to your firewall now empty internet explorer's cache and cookies and then restart your computer.

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