In April 2013, Hebert finally caught a break. A man got in touch via a Facebook page shed set up, telling her that his sister Norma had had a baby with Lozano, whom she knew as Pablo. She had lived with him and Bianca whom she knew as Nina in Monterrey, Mexico, but Lozano was abusive, and now Norma was on the run from him. Shed begun to grow suspicious about his past, and after finding the Facebook page Hebert had set up, was concerned Lozano would kidnap her own son, so she took the boy and went into hiding.
In a series of conversations Hebert and a Spanish-speaking friend had with Normas brother and father, Hebert began hearing the first details of her daughters life, most of them heartbreaking: Bianca had been told that her mother died during childbirth. She lived in fear of her father. She had no idea she was a U.S. citizen and didnt even know her real name. She was diabetic, played the guitar, and although she had no formal education, took classes at a music school in Monterrey...
Around this time, Hebert was also directed to some short YouTube clips of her daughter playing guitar. That was when I saw her for the first time in 18 years, says Hebert. I knew it was her. Ive seen thousands of pictures of other girls and people would say, Dont you think this looks like her? And Id say, No. I know its not. Then I saw this girl and I knew it was her.