Hello again Nappy please follow the test & help instructions from Google Earth and let us know if they help.
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If you're a Microsoft Windows user, please visit the
Google Earth Server Test using Internet Explorer, to see if your computer can contact our servers.
If the test fails for any or all of the three servers:
* Make sure that your firewall program isn't blocking these three servers over port 80. To learn how to unblock these three servers, please contact your IT administrator or your firewall manufacturer.
* If you use a corporate proxy or VPN, contact your IT administrator to ensure that the proxy permits access on port 80 to the failed servers. Also, if Internet Explorer isn't your default web browser, your IT administrator must add your company's proxy information to Internet Explorer so that Google Earth can launch successfully.
* Ensure that the option next to 'Work Offline,' in the Internet Explorer File menu, isn't selected.
* If you have pop-up blockers, try disabling them before launching Google Earth.
* If you're using a wireless router
, try connecting directly to your router to see if this solves your connection problem.
If the test is successful for all of the three servers:
* Ensure that your firewall program isn't explicitly blocking Google Earth. If necessary,
create an exception for Google Earth in the firewall. Learn how to create an exception in three of the more popular firewall programs.
* Make sure that internet security software such as WebSense, Surf Control, Ghost Surf, or McAfee Privacy Service aren't interfering with Google Earth. Please contact the manufacturers of these and other security software to ensure that Google Earth isn't blocked.
* Try uninstalling and re-installing Google Earth. You may need to
download the program again.
*
Delete your cache.
* Ensure that your anti-virus program isn't categorizing Google Earth as malicious software. Please contact your anti-virus software manufacturer for instructions on how to unblock Google Earth.