Hammerized
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- Aug 13, 2003
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[font=arial,helvetica,sans-serif]Indian call staff quit over abuse on the line
http://observer.guardian.co.uk/international/story/0,6903,1494871,00.html
http://observer.guardian.co.uk/international/story/0,6903,1494871,00.html
[/font][/font][font=Geneva,Arial,sans-serif]Abuse from British and American customers is driving increasing numbers of Indian call centre workers from their jobs, defeated by the strain of handling persistent rudeness. [/font]
[font=Geneva,Arial,sans-serif] Irate customers was cited as one of the main industry stress factors in a recent survey of call centre staff and some organisations have begun employing psychiatrists and counsellors to help employees to cope...[/font][font=arial,helvetica,sans-serif]