This video does not surprise me. Anyone with an attitude problem knows they can get into a situation like this with a member of staff (the train staff being examples) and what are the staff going to do? They can't put their hands on them, so they put the pressure on the public (I can stay here all night, i'm getting paid, its the people here that are going to get annoyed....not exact words but paraphrasing) to do the job for them. I am quite annoyed this *big man* was forced into this position, both by the idiot who started the whole thing (kid without a ticket), and by the rail staff/company by their *make the public sort it out* tactics.
I agree that kid was full of it. By the time the video started the train was already at a stop with the doors open and the discussions between the staff and kid have clearly been going on for at least a few minutes beforehand. This was just the end of the situation.
I hate wee kids like this. Chip on their shoulders, all mouth and no trousers and not enough brains to back up those mouths either. A lot of places with *problem teenagers* (not any specific type or genre, just any kid that think the world owes them everything) here have a nifty trick: They play classical music on speakers outside their establishments, and that actually works. the kids move on. Mon' the Bach.
