JWG
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Here is something to chew on.:eat:
Without trying to detail the mergers and acquisitions in the wireless provider business over the past few years and determine the affect in the Orlando area, consider that in the past four years ATT, Cingular and Verizon have all merged or consolidated wireless business.
Now, with that in mind, I found an interesting post on a wireless forum from an industry specialist discussing Cingular / ATT that had the following excerpts:
I am not saying this is the specific source of the Lexus / Gentiva confusion. What I am pointing out is that as part of business consolidation multiple CDR and billing systems are being asked to inter-operate, and a repeatable glitch is bound to happen here and there.
Without trying to detail the mergers and acquisitions in the wireless provider business over the past few years and determine the affect in the Orlando area, consider that in the past four years ATT, Cingular and Verizon have all merged or consolidated wireless business.
Now, with that in mind, I found an interesting post on a wireless forum from an industry specialist discussing Cingular / ATT that had the following excerpts:
The cell tower handles calls. Call detail records (CDRs) are accumulated by the switches to which the cell sites connect, and are transmitted to the rating/billing system. That system applies rate plans to the CDRs, and spits out billing records.
Cingular, apparently, has not migrated, and does not intend to, the AT&T CDR processing from the AT&T rating centers to the Cingular rating centers. This is a choice, and is not some magical, insurmountable technical hurdle.
To convert the AT&T rating system would involve infrastructure alterations in order to get the AT&T switches to send the CDRs to the Cingular rating systems, and likely would also involve new software to convert the AT&T CDRs to the format the Cingular system expects to rate.
Rather than pay for the changes, and also very likely risk problems, Cingular chooses to maintain two separate networks, two separate billing and rating systems, and chooses to no longer service the AT&T side of the business.
I am not saying this is the specific source of the Lexus / Gentiva confusion. What I am pointing out is that as part of business consolidation multiple CDR and billing systems are being asked to inter-operate, and a repeatable glitch is bound to happen here and there.