This is what I have heard...the murderer came into the store posing as a deliveryman. When the manager called the Orland Park store about 10 miles away to confirm it, they said there was no scheduled delivery. What happened after that, nobody knows except that the 6 women were not in the store all at once. He took each one as they came in and ordered them into the back room, where the others were being held. The one woman who called 911 had a bluetooth in her ear, dialing 911 from however you do that. I guess you don't have to have the phone in your hand (I'm not familiar with bluetooth technology).