I think that's why so many people phone the National Suicide line or crisis numbers in their local area. Trust is important. So is the confidentiality of these crisis phone centers. It's a lot more freeing to speak with someone who doesn't know us as we are anonymous. The people who answer these lines are trained and also importantly they are not biased, not family members, not people in our lives who minimize or brush away what we are feeling. I really do believe that a majority of people choose calling a crisis line as a matter of "trust" and also it's comfortable because the crisis workers expect what you are going to say - whereas a family member or someone in your family doesn't.