At United Airlines and Wells Fargo, toxic corporate culture starts with the CEO http://www.latimes.com/business/hiltzik/la-fi-hiltzik-toxic-united-wells-20170411-story.html The airline and banking industries may seem to be about as different as chalk and cheese, but United Airlines and Wells Fargo have been shown to share a common bond: toxic corporate cultures that can be blamed on the men at the top, their chief executives. Wells Fargo’s John Stumpf is gone, having resigned last October in the aftermath of the bank’s fraudulent account scandal. United’s Oscar Munoz only took office in September 2015. This week’s crisis over the airline’s violent deplaning of passenger David Dao to make room for a traveling crewmember was a major test of his leadership, and he flunked. Munoz’s response to the incident, like Stumpf’s tolerance of the misbehavior of one of his top lieutenants and her employees, threaten to make things immeasurably worse for his company’s customers. For a CEO, that’s a cardinal sin. Being A United Customer Is Scary -- Imagine Working There https://www.forbes.com/sites/blakem...-is-scary-imagine-working-there/#665c47ed5081 For some reason we think some industries are “good” and others are “bad.” We might say the tobacco industry, the gambling industry-they are corrupt. Some industries like these are seen as money hungry, purely focused on profits, on operational efficiencies no matter the cost. But historically we don’t hear that the airline industry is one of the most corrupt industries. However it feels like that is changing thanks to United Airlines and its PR problems. Sit on a United flight and you are greeted with an upbeat and entertaining welcome video. United employees and guest celebrities smile as they are filmed across the world, joyful about one thing; flying. However we know this utopian view is not the experience most customers have while flying. In reality we know that flying, for many of us, conjures deep stress, fears and worries. Fish rots head down. Just look at Wells Fargo, Takata, Penn State, USA Gymnastics, BBC, NHS, Baylor, and United Airlines. They have an extreme obsession with following procedures and echo chamber mentality.