I had to call 911 this week, and found myself having to repeat information multiple times to the dispatcher, even though I was intentionally trying to be succinct, clear and specific. I was getting frustrated since (I felt) valuable time was being lost. It got me wondering how the process works. Does anything happen while the dispatcher is speaking with the caller? Or does the dispatcher have to get off the call and then contact police/emt, etc., to share the details and get the parties moving? I have heard recordings on TV, etc. in which dispatchers tell callers "they're on their way" but the recording doesn't indicate the dispatcher speaking to a 3rd party. So how does it work? TIA!