In my small town, which is a little more than half that size, you would HAVE to call first because they don't have someone in the police station all the time, they're out on patrol. You would be lucky if you found the officer there if you just dropped in. JMO, but I am having a hard time understanding the problem with Billie asking Clint to make the call. He is Hailey's father. It's possible that Billie thought it would get their attention quicker if the father made the call. Considering she had to call 3 times back in Feb. and they still brushed her off, I don't think it's a big leap to want him to call them instead of making the call herself.