I'd like to share a story of what we've been going through recently. This story hit very close to home.
My hubby is the manager of a major retail store. This quote from the article is the root of the problem:
"It seems like the company is being run by lawyers, who are worried more about lawsuits than employees."
At some point, hubby's company decided against prosecuting shoplifters of any kind. This includes those who make phony returns. All the stores are allowed to do right now is give store credit on a return without a proper receipt. Still it doesn't stop the bad guys.
So for months now, this one guy has come in "returning" things. He'll come in with a bag from a different store and fill it up with merchandise, then head to the front registers to "return" these items. The employees have no recourse but to give him the store credit.
One evening a while back, one of the employees had enough. The perp walked up to the register and handed over a stack of items for "return". The employee then said, "No, how about I just keep these and I don't call the cops on you.", then took the items and put them under the counter. When my hubby came in the next day, he was amused and liked the moxy of the associate, but had to tell him that he was never to do it again.
A few weeks back I got a call from my hubby on his weekend at work. This fool had shown up again, this time "returning" empty display boxes of high dollar items. The items themselves were under lock and key---only the boxes were out. Hubby took the time to explain this to him, so he went "shopping" before he left.
While he was "shopping", he approached a female customer and offered her a great deal on a store credit slip. He offered to sell it to her for some ridiculous amount--- like $50 for a $250 card. The female customer went and found an associate and explained it to him.
That associate then found my hubby, who watched this guy as he started to go through the checkout. When he got to the clerk, my hubby went up and asked him if there was any problem or anything he should know about. The perp started getting louder and increasingly obnoxious. As he was being screamed at by this guy and fearing for his job, my hubby called the police.
Yes, I typed that right. My hubby feared for his job because he had to call the police on this guy!
The perp was still being a belligerent idiot even when the police showed up. Turned out there were actually two ladies he had offered the discounted store credit card to. The perp actually tried to get in the officer's face. As the cops started writing things up, store managers from the whole strip mall started making their way down. All of them filed no trespass warrants against him ---- this guy had been doing this in all of the stores for a long time. Finally, they could get rid of him.
Oh yeah, and the perp was pissed seriously at my hubby. He didn't care that he was being taken to jail---said he'd be out by the afternoon. Probably right, and he would know this. This was his TWENTY-THIRD arrest for shoplifting! Only they couldn't call this shoplifting per se, otherwise hubby would get fired. So the cops called it "disorderly conduct to a merchant" or something like that. They hauled him off to jail.
I'd like to say that's the end of the story and this guy hasn't been seen since, but it's not. Hubby got a call from the cops the next day. The rap sheet had been so long they'd missed something. Oh yeah, he's out on parole and on probation for second degree murder. Oh yeah, BTW. So now hubby has to drive different cars and park in different places to stay under the radar of this guy. His parole/probation has been revoked, now they get to go try to find him.
"Store credit" is a nice way of patting theives on the head and letting them get away with whatever they want. I have no doubt that if common sense were to prevail and stealing was not sanctified by the lawyers of a company, there would be a lot fewer bullies pulling crap like this. My hubby has guys that look like NFL linebackers working for him. Wish one of those guys had been able to tackle this guy in the parking lot and put a knee in his back for a while, and I bet it'd thwart a future theft. But corporate attornies have tied the hands of the employees behind their backs.
My guess is that after our Home Depot guy put a smackdown on him, he probably has second thoughts about pulling this again, at least at Home Depot. I hope the nearest Lowe's Homestore offers this guy a job.