It took seven rings before a Doylestown, Pa., 911 operator answered Brenda Orr's emergency call Jan. 29.
Orr, bedridden with multiple sclerosis, was calling for help as flames engulfed her bed.
Then Orr, 53, was placed on hold. It took 27 seconds before a second operator finally picked up the call. Orr died in the fire.
Those crucial seconds could have helped responders save Orr's life. Now the operators in that 911 center are under investigation. Here are excerpts from the 911 call:
http://abcnews.go.com/GMA/story?id=4289729
Orr, bedridden with multiple sclerosis, was calling for help as flames engulfed her bed.
Then Orr, 53, was placed on hold. It took 27 seconds before a second operator finally picked up the call. Orr died in the fire.
Those crucial seconds could have helped responders save Orr's life. Now the operators in that 911 center are under investigation. Here are excerpts from the 911 call:
http://abcnews.go.com/GMA/story?id=4289729