cab guy
Verified insider - Adrienne Salinas case
The overnight guy is dispatcher, road supervisor and cab driver. So much going on that he doesn't always get to offer the kind of attention a solo dispatcher sitting in an office would. Tom would have been rolling down the 101 freeway, talking with other drivers and customers while fielding AS's calls, too. Navigating all this is difficult, it causes us to be split-minded, and I would guess not so good at remembering. Finally, a review of the T-Mobile phone log shows that several of AS's calls were fielded after activating a call waiting feature, so Tom would have had someone else on hold while talking with her. It was very busy. --Cab Guy
I bolded a few things above I just wanted to comment on.
As some of you know I also own a small cab/limo company in a college/tourist area. We are owned and operated by women and when I am dispatching or the regular dispatcher being in tune with the caller is essential IMO. (maybe its because we are women and we listen differently).
For myself, every call is memorable. These are your customers and you do not forget them or their voices easily.
You are assessing the urgency, safety, probability of this being a no show (waste of your time and money), their drunken state (drunks are random and may puke in our car, be a no show, change their mind, pass out, get in the first thing that shows up)
You are assessing other important things like the time frame, other calls you may have previously booked, where the other drivers are located, whether you need to make a stop for gas, road conditions, and your own safety driving into certain area's or situations.
I have a really bad memory but can tell you that when this is your job the client and events of the night are memorable. I could go on and on with stories and experiences I have had and reasons why its not hard to forget these people IMO. The customers ARE your business
During a typical weekend night (8 hrs) shift each driver serves about 10-15 different customers. We keep logs of pickup time, pickup location, number of customers, drop off time, drop off location, fare and tip. We work in about a 20 square mile radius for the most part. Months later I can remember exactly where a person lives or where they were picked up or dropped off but I may not remember their name or face even.
I am sure every driver is different, and it's like a waitress or bartender who you havent seen in a year recalling you drink Pabst Blue Ribbon. That always amazes me.
Another thing I note is Cab Guy says Adrienne did not sound drunk. I think in the highlighted above he is describing a believable and understandable tone in her voice. I agree it is questionable whether Adrienne would have told the cab company on voicemail that she blew out her tires, but she does express her urgency-which would make me perk up and try and help the girl. You would put some priority here. When you hear someone in distress, you do try to be prompt and would even engage in more than normal phone transactions. (these calls can be a real pain & expense in the arse though)
I hear from women all the time about their creepy cab drivers, scary experiences and being propositioned. Just Sunday I ran into someone who told me their step-daughter who is 17 got a ride from work and the cab driver told her if she showed him her *advertiser censored* she would never have to pay a dime for a ride. Happens a lot.
Sorry so long, was just expressing my opinion.
BTW, I do feel that Cab Guys information is truthful and to the best of his knowledge and intentions. Thanks Cab Guy!
jmo