We reviewed over 350 documents, emails and phone records, interviewed more than 70 key people from Lancashire Constabulary and gained insight from over 30 subject matter experts outside the force, including those from the media.
There were unprecedented levels of mainstream and social media interest in the case.
The police investigation and search was very well conducted by Lancashire Constabulary.
The decision not to call the investigation a critical incident, despite it meeting the national definition, set the tone within the constabulary and led to several challenges.
Media handling and communication of information to the public, and the management of this by the leadership team, led to a breakdown of public confidence.
Despite being lawful, the release of personal details regarding Nicola was avoidable and unnecessary.
The relationship between the police and mainstream media needs to be rebuilt.