Carried over from previous thread.
I agree. If things had ended differently the same people who are applauding the dispatcher would be criticizing him. There really is no reason to continue debating this, the city obviously believes the 911 operator did not handle the call properly.
Respectfully, I for one am not "applauding" the dispatcher nor am I dismissing the fact this was all resolved, everything turned out ok so sweep it under the carpet.
I don't like to see people reprimanded for doing their job properly. I am saying that I (MOO) do not find fault in how the call was answered and responded to. I think people are mistaken the operator's tone of voice as lacking empathy or concern. It must be very hard to understand what is going on with the caller (Amanda) when there was so much hysteria from her and the people in the background. As this article reports,
But many on social media said the dispatcher responded in a way that brought many social media complaints about a seemingly brusque or indifferent attitude.
So many people on SOCIAL MEDIA jumping on the bandwagon before they get all the facts. #1 DID AMANDA END THE CALL? #2 ARE PEOPLE TAKING THIS DISPATCHER'S TONE AS HAVING NO EMPATHY? EMPATHY IS NOT REQUIRED IN THESE CASES. GETTING PERTINENT INFORMATION IS, WHICH THE DISPATCHER DID; ADDRESS, NAMES, DESCRIPTION OF PERP., #3 THE DISPATCHER WAS CONTROLLED AND CONCISE ASKING ALL THE RIGHT QUESTIONS.
Then this,
Cleveland Safety Director Marty Flask quickly decided the dispatcher showed a lack of sensitivity and empathy.
And lastly from that article,
Overall, police response on the case was excellent. The first police car on the scene arrived around a minute and a half after the first 9-1-1 call. This is the same length of time Amanda was on the phone which leads me to believe she saw a police car at that time.
The 911 operator who took Charles' call was more abrupt and seemed disinterested, unconcerned than the other dispatcher IMO. Swearing or no swearing, all calls should be considered an emergency. This dispatcher said we'll send a car out, thank you and hung up on Charles. So IF that dispatcher DID radio for a car to come, according to the above underlined segment time wise, LE was on route to the address and would've likely arrived when Amanda was ending her call. As I mentioned,
it was Amanda who apparently said BYE and hung up on the dispatcher. My feeling is she probably saw LE outside and hung up.
Please take the time to listen to the calls and decide who was appropriate, who had more concern, who was asking more questions from the caller, who seemed to be concerned through all the hysteria enough to call Amanda DEAR followed by a slight chuckle. I see no fault with this dispatcher and that's that.
:truce:
Charles call to 911 - placed at 5:52:34 lasting for 1:45 minutes.
[ame="http://www.youtube.com/watch?v=bAADxvu7svM"]Charles Ramsey 911 call - YouTube[/ame]
Amanda's call to 911 - Call placed at 5:51:59 lasting for 1:40
http://www.dailymail.co.uk/news/art...d-kidnap-victim-freed.html?ico=home^headlines
