My bro in law lives in TX which is a mom's state and has run into wall after wall after wall. Has spent thousands to no avail. His ex has borderline personality disorder, doesn't take meds, and without a lawyer he cant access her mental health records. That and she was diagnosed in South Africa where she is originally from. Ex's mother also knows how insane she is but won't testify against her in court [emoji35]. He got temp full custody last year for a year after an incident where his ex passed out from drugs or drinking too much and looked promising but ultimately my niece ended up back with her. They do have joint custody but she is uber crazy. Tried to kill him with a knife once even and he always wears a voice recorder at custody exchanges. That's how bad it can be in a mom state. So don't judge the guy on his efforts in that department. As bad as it sounds At some point you just have to accept your defeats. And it certainly sounds like he kept calling and calling CPS. he may not be perfect but he obviously cares.
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So sad.