Man Dragged off United Airlines/Flight Overbooked, April 2017

Discussion in 'Up to the Minute' started by Tricia, Apr 11, 2017.

  1. Hraefn

    Hraefn Verified Attorney

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    This article was the ABA Journal's top story of the week.
    http://www.abajournal.com/news/arti...ro&utm_medium=email&utm_campaign=weekly_email
     
  2. Hraefn

    Hraefn Verified Attorney

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    :loveyou::loveyou::loveyou:
     
  3. Bently

    Bently Former Member

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    from above

    "Lawyers interviewed by Reuters differed on whether Dao had a good case. Kenneth Quinn, a partner at the law firm Pillsbury Winthrop Shaw Pittman who represents airlines, pointed to the contract of carriage. Once Dao refused to leave, he said, the airline was justified in using force."


    Ummm...you may wanna consider that comment as it specifically relates to Dao, sir.

    :cow: :moo:

    There are some lawyers that graduated from the bottom of their class. I think this lawfirm is getting an earful from some folks.
     
  4. Betty P

    Betty P Well-Known Member

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    Our legislators need to restore some of the consumer protection regulations for air travel. Some may be too young to remember, but airlines used to be required to act more fairly towards consumers. If a flight was extremely late or cancelled, they had to refund your money so you could purchase a ticket on another airline. There were also restrictions on overbooking of flights.

    Air travel is subsidized by taxpayers and it's time to restore their rights.
     
  5. CARIIS

    CARIIS Spelling Bee Winner - Kindergarden!

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    I
    i, too, have been bewildered , as well. about his life history. Who cares?

    He paid for a seat, got on, and ended up getting assaulted by rent a cops. That is it IMO.

    Who cares if he had his wisdom teeth removed! Relevance your honor?
     
  6. CARIIS

    CARIIS Spelling Bee Winner - Kindergarden!

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    What I dont get is it when it became apparent he was becoming a problem why did they just not open it to a couple of different passengers?
     
  7. Bently

    Bently Former Member

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    :thinking:

    Perhaps because the accountability and responsibility and authority level of those making the decisions were not in sync?

    :dunno:

    I wonder what the airline attendants and others at the levels that instigated this, that were instrumental in this, think of this fiasco and wonder what their backlash will be/has been from peers and corporate. IIRC, would most would be in a union to support them?

    We may never know as in situations like this - where there is potential great liability from the company, one of the early directives from corporate when I experienced such... was not to discuss, and send all written communications that you have had on the subject to the legal team. That pretty much stops communications internally that could be used for a lawsuit, but I can't recall if that happened before or after our corporate lawsuit *issue* filed which had potential liabilities in the millions.
     
  8. Rocco

    Rocco Well-Known Member

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    The union representing United's pilots have already condemned the incident.

    http://www.cosmopolitan.com/lifestyle/a9274393/united-pilots-respond-david-dao-incident-statement/
     
  9. Jax49

    Jax49 Florida Native

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  10. CARIIS

    CARIIS Spelling Bee Winner - Kindergarden!

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    Just wanna make sure I understand they had confirmed seats?

    That makes it sound like they came to the gate super late.

    How on a manifest does it indicate to the agent that these were crew members?

    In terms of dynamics, unless they was a valid reason why airline employees are last minuting it - they more than anyone should know to get to the gate in a timely manner so they are not perceived as a no show and gate staff would fill the seats.

    Has nothing to do with the hideous removal - but as far as the whole thing unfolded IMO if the crew showed up really late they were actually the precipitators of the sequence of events that then transpired.

    From the agent's point of view, if true that they were on the manifest - it would be logical, at final call to assume that the agent believed, that for whatever reason the deadheading crew was not gonna make the fight. The agent would know that he/she would get static for letting an aircraft pushback, with four empty seats on a flight.

    Would be interesting in terms of the trigger if they were on the manifest and arrived at the gate right before pushback.

    Does anyone know if the flight would have departed on time if this whole mess had not happened?

    Were the deadheading folks really late.

    It would also be nice to know how the aircraft crew handled the solicit to deboard?

    If for nothing else, to add clarity to the progression of events.

    There might be other variables (nothing that makes what they did to him ok ) but other factors that influenced how it got into the mess it did.
     
  11. Niner

    Niner Long time Websleuther

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    Oh heck - if no one will, I will! :tomato:

    :laughing:
     
  12. neesaki

    neesaki Well-Known Member

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    Uh Oh :doorhide: Oh never mind, go ahead and throw me a good one, Niner, right on the kisser!:giggle:
    But you know I can't help it, eternal skeptic that I am. :sleuth: :seeya:
     
  13. CARIIS

    CARIIS Spelling Bee Winner - Kindergarden!

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  14. CARIIS

    CARIIS Spelling Bee Winner - Kindergarden!

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    This is just getting more bizarre as it goes. The fact that it was a codeshare is huge.

    Basically, code sharing means that airlines can use their name, in their computer system and book passengers on a flight operated by another airline.

    It varies sometimes the plane will airline a sometimes airline b. The crew members will be from one or the other.

    It's basically a "feeder" for traffic.

    Its really like - you know those food companies (like taxis for food) where you call them and they will go pick up your food and delivery it from the restaurant you want.

    How on earth could the food taxi (!) company be at fault if I get food poisoning from the restaurant??

    Why on earth the CEO did not very gently mention this (not to look like he is avoiding things) but it is , , IMO, in this event quite significant.

    It was not their crew that mishandled anything - but then I wonder if responsibility cause the gate agents were United?

    I think once were talking about being inside an aircraft it is the flight crews "land" if you will, which then takes what occurred aboard republics crew supplied folks...................

    This just added 18 months to the legal angle!!!!

    moo
     
  15. FelicityLemon

    FelicityLemon Well-Known Member

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    Hiya Wyle :)

    We can only choose our own actions, nobody else.

    Nobody bullied me because nobody had to bully me. I understand what you mean and know that bullying happens, but not in my case. I was informed of what was needed and what was requested of me and I chose my action. It was handled really well, both times the attendants were genuinely apologetic and polite. Maybe I was exceptionally fortunate. I've since seen the many videos uploaded by passengers of jerky attendants - yikes.

    I could have tried explaining to them why I deserved or needed to keep my seat, but I wasn't any more important or deserving than anyone else on the trip and it wasn't a big deal to me. I could have tried to negotiate with other passengers, I could have been belligerent, balked, argued, whined, begged, cried, lied and caused a ruckus, but that's not me because it does nobody any good. To be clear: I am no shrinking violet nor am I a martyr. I know people are individuals and some definitely try to bully in situations that are difficult, but in both those cases, I chose my action. I knew I could handle it outside of the immediate environment because to do it right then and there would serve no purpose but to delay everyone else. I was more than adequately compensated by both the airline and Amtrak and the people I had contact with were all professional and courteous. Thank you notes were exchanged and I still get the occasional card from one even though he retired years ago. :)
     
  16. CARIIS

    CARIIS Spelling Bee Winner - Kindergarden!

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    [FONT=&quot]Baldanza said that it was Republic Airlines fault that this incident transpired in the first place.

    [/FONT]
    [FONT=&quot]Somebody at Republic clearly knew they were sending that crew to the gate, but they didn’t get there until after the plane was bordered.”

    [/FONT]
    [FONT=&quot]“Airport agents at most airlines are quite good at handling situations like this before the plane is booked and many customers are actually quite eager to give up their seat for a free trip or some cash…If that gate crew had the ability to create the four seats for the crew members before the flight got bordered, I don’t think we ever would of had this issue.”

    [/FONT]
    http://www.foxbusiness.com/features/2017/04/13/republic-airlines-is-to-blame-for-united-airlines-incident-former-spirit-airlines-ceo.html

    American airlines former CEO here

    http://www.cnbc.com/2017/04/11/unit...-thing-former-american-airlines-ceo-says.html
     
  17. CARIIS

    CARIIS Spelling Bee Winner - Kindergarden!

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    Here are the top ten carriers in overall passenger satisfaction ratings

    http://www.jdpower.com/press-releases/2016-north-america-airline-satisfaction-study

    Here is another one

    [h=4]Inside this year’s rating[/h][FONT=&quot]Below is the 2016 numerical ranking of the nation’s leading 12 airlines, according to the Airline Quality Rating, with the 2015 ranking in parentheses:[/FONT]

    1. Alaska (5)
    2. Delta (3)
    3. Virgin America (1)
    4. JetBlue (2)
    5. Hawaiian (4)
    6. Southwest (6)
    7. SkyWest (7)
    8. United (8)
    9. American (10)
    10. ExpressJet (9)
    11. Spirit (13)
    12. Frontier (11)
    [FONT=&quot]NOTE: The 2015 rating included 13 airlines. Envoy is not rated in 2016.[/FONT]
    [FONT=&quot]Information provided by ERAU and Wichita State University

    https://www.dcourier.com/news/2017/apr/14/airline-quality-rating-report-released-just-time-u/[/FONT]
     
  18. Hapworth

    Hapworth Active Member

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    Exactly this. Thanks for your detailed observations, all of which I had wondered about as well.

    If UA Express knew they were booking last minute "must ride" crew onto a flight and also knew the crew would be arriving late to the gate..a flight delay alert should have been posted for that flight departure and the gate agent should have been notified immediately. If the flight still showed scheduled to leave ontime, and the deadhead crew had not arrived at the gate by 15 mins prior to departure, I too would have assumed the that crew would be a no show. If you know you'll be waiting on a late arriving deadhead crew...post the delay. That way the gate agent could have additional time to solicit as well as initiate a later boarding time.
    Jmo.


    Sent from my SCH-I605 using Tapatalk
     
  19. human

    human Well-Known Member

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    We are to believe no one knew ahead of time they were coming? They simply materialized at the airport? Um hm.
     
  20. CARIIS

    CARIIS Spelling Bee Winner - Kindergarden!

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    It just gets weirder- its not like this is some dinky airport United hubs out of there - so this notion that 4 people would saunter over and expect and an empty plane becomes more ludicrous.

    It is Republics fault - but it was a codeshare with United so the likelihood that there would 4 empty seats is pretty dumb IMO
     

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